Skip to content. | Skip to navigation

Sections

Getting the
right calls

To the
right place

At the
right time

At the
right price

You are here: Home / Blog / Top 5 tips to keep your telecoms up to date
iPhone & iPad

Top 5 tips to keep your telecoms up to date

In the digital age, commercial users cannot afford to be relying on ultimately inadequate service from their telecom company. It is of utmost important that you have total faith in the stability and reliability of your provider[...]

1. Fast and Reliable Service

In the digital age, commercial users cannot afford to be relying on ultimately inadequate service from their telecom company. It is of utmost important that you have total faith in the stability and reliability of your provider. Different broadband options are available depending on needs, ranging from ASDL to FTTC packages, all of which come at different price points in the very competitive marketplace. The priority is to find a supplier who guarantees their service to be dependable and of high quality. Your telecoms cannot be up to date if they are built on an unsteady foundation.

2. Appropriate Business Tariff

If your telecom provider is a quality service, it is usually easier to manage line rental charges and call tariffs through them in addition to other requirements. Telecom providers are able to handle the ordering, installation, maintenance and billing for most kinds of telephone lines, working alongside the major networks to provide consistent quality service. Business call rates can vary wildly, so ensure your tariff is working for you and assess it regularly.

3. Intelligent Call Routing

With telecoms incorporating a growing number of platforms and time becoming ever more precious, intelligent call handling is a solution few businesses would manage without once they have felt its benefits. Easily controlled in-house, intelligent call routing controls inbound numbers and the way these are handled and monitored, enabling higher standards of customer service to be provided throughout every department. Calls can be rerouted or redistributed dependent on the time of day, meaning no call is ever missed. Many companies are also now using ‘non geographic’ telephone numbers, which are directed to the existing landline telephone number, creating a more national impression but without risking the loss of business through bad call management.

4. Making the most of Marketing On Hold

It is a common necessity that a customer will be placed on hold during the telephone conversation, but quality ‘marketing on hold’ services can capitalise on this, utilising that time to offer additional services or otherwise interact with the customer and portray the company positively. Appropriately chosen music can also be used, and it is recommended these are updated on a regular basis to make sure they are offering the most relevant information possible.

5. Unified Communications

Communications incorporate the method, the device, and the location. With growing numbers of employees and partners using smartphones and portable devices, your telecom system must be suitable for interacting with these. Unified communication strategies confirm that whether it is through video conferences, mobile telephone calling, email or instant messengers, information is accessible to all platforms.