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The increase in VOIP usage

VOIP – or Voice Over Internet Protocol services – are a way of making telephone connections over the internet[...]

VOIP – or Voice Over Internet Protocol services – are a way of making telephone connections over the internet. Many people are adopting this instead of traditional telephone line methods, with the rise in internet popularity and quality of service. Third party companies like Skype have risen to fill the market, providing easy methods of communicating across the world. At present, VOIP services are most commonly used alongside traditional telephone lines, as they generally have cheaper rates of call. However, with not all VOIP providers offering emergency services in their connections, most people still have their house or mobile phone in addition to their web based services.

There are two main advantages to the VOIP system: lower costs and increased flexibility of function. On average, it is generally accepted that phone calls made via VOIP are cheaper than their traditional equivalent. Users may have capacity in their existing internet usage which could be used for VOIP without any additional charges, or if there are additional fees they are not significant. Whereas the traditional telephone companies are run by monopolies who fix their own prices, the rate of competition in the internet field means cheaper rates for the consumer. As an increasing number of homes and businesses already have internet connections, some people view their VOIP calls as ‘free of charge’ as they do not have to pay anything additional for the service. Numerous third party companies are catering to providing these ‘free’ calls via a web based interface. This is particularly relevant when dealing with international friends or clients, as traditional long distance calls can be expensive. Modern webcam technology can also be integrated into VOIP communications, making it an easy and effective means of keeping in touch.

In terms of functionality, VOIP technology is also more advanced than the traditional telecom network. With a VOIP device, whether used through a computer or a mobile device, wherever there is an internet connection calls can be received. There are no geographical limits: the calls are directed to the VOIP ‘phone’ no matter where the internet connection is made, meaning contact can be made from home, at the office, or whilst abroad. The enables global business interaction and widens the possibilities for communication. People are also able to work from home, providing there is a capable internet connection, and call centre operators can use VOIP interface to work at their own time in their own locations. This cuts costs further.