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You are here: Home / Blog / The best ways to keep your customers engaged while on hold
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The best ways to keep your customers engaged while on hold

Having to keep a customer on hold is any businesses worst nightmare as they run the risk of the customer hanging up rather than waiting. As the customer, if you are stuck on hold then in order to keep you interested, you want to hear something that interests you and makes you want to hang on in there to get through to someone.

Having to keep a customer on hold is any businesses worst nightmare as they run the risk of the customer hanging up rather than waiting. As the customer, if you are stuck on hold then in order to keep you interested, you want to hear something that interests you and makes you want to hang on in there to get through to someone. So rather than having silence down the phone to your customers, why not put together something different to keep your customers engaged. After all, first impressions count for everything.

At Aitch Telecom we have on hold services available for you that are bespoke and can be customised to suit your business and communication needs. If it is music you are looking for then we have an extensive range of licensed music that is sure to entertain your customers. We can even help you to choose the right type of music for your business, ensuring that the music is suitable and not repeated too often. It is a legal requirement to have a license to be able to play your customers commercially recorded music but we can offer less costly solutions for your business.

As well as a choice of on hold music, we can also offer you professionally recorded male or female voice over artists. This type of on hold option proves very popular in businesses who want to be able to record special offers and sales information to attract their customers. This type of on hold communication is now proving to be incredibly popular as customers can't resist listening to the offers you have and it can even help to increase revenue and sales!

You can choose between either a male or female voice depending on which suits your business best. Once you have done that you can get to work on writing your own bespoke script for the voice over and we will then ensure this is heard every time you have to place a customer on hold. Our systems are state of the art and offer a high quality on hold system that will reduce the amount of calls you lose due to customers being on hold.

Why not contact us today at Aitch Telecom to discuss your on hold requirements and we can put together the perfect solution for you and your business. With affordable and bespoke options, you won't find a communications company offering better quality for great value!